Member News

GuideWell Harnesses AI to Transform Healthcare Access and Efficiency

Florida Chamber of Commerce Send an email 6 days ago
9 1 minute read

GuideWell is leading the way in integrating artificial intelligence (AI) to enhance the healthcare experience. Through innovative applications, the company aims to streamline processes, improve patient outcomes, and support healthcare providers. Their commitment to responsible AI development ensures that technology serves the best interests of patients and providers alike.

Since 2021, Florida Blue, a GuideWell subsidiary, has implemented an AI-powered digital assistant to assist members with tasks such as viewing insurance cards, making payments, and finding doctors. This 24/7 service boasts an 80% member satisfaction rate, reflecting its effectiveness in enhancing customer experience.

GuideWell’s strategic integration of AI across its subsidiaries demonstrates a commitment to improving healthcare delivery. By enhancing customer service, expediting administrative processes, supporting healthcare providers, and identifying at-risk members, GuideWell is setting a precedent for the future of healthcare innovation.

Read more: AI IN ACTION: HOW WE’RE IMPROVING THE HEALTH CARE EXPERIENCE

Florida Chamber of Commerce Send an email 6 days ago
9 1 minute read

© Copyright 2025 | Florida Chamber of Commerce | All Rights Reserved.
The Florida Chamber Foundation is a 501(c) (3) charitable organization that focuses on research and initiatives to make our state a leading place in the world to live and work. The Florida Chamber Foundation does not lobby or conduct any political activities whatsoever.

Back to top button

Thank you for your interest in helping us replace poverty with prosperity in Florida

Please let us know your ZIP code and how to contact you. You can also reach out directly to our Director of Prosperity, Kristina Donohue, at kdonohue@flchamber.com to learn more.

Florida Prosperity Project Lead
First
Last